Return/Exchange Policy
Ordering and General Information:
We gladly accept Visa, MasterCard, American Express, Discover, Electronic Check Payments and Wire Transfers. Our product consultants are available to help you select the best products for your needs.
Ordering by Phone: Please call 1-800-991-3261 ext 2 to speak with a sales representative to order by phone. Credit card and/or check information will be required at the time the order is placed.
Ordering by NeutralExistence.com Store: Please remember to fill in all of the required fields when ordering via the NeutralExistence.com store’s order form. We accept online orders 24 hours a day, 7 days a week. NeutralExistence.com operates in conjunction with a secure payment processing server to ensure your personal and payment information is encrypted to (PCI) data security standards and is kept confidential.
Orders Exceeding $4000: Due to the vast amount of fraud on the internet, we will only accept wire transfers on all orders exceeding $4000. Larger items whose price exceeds $4000 will ring up as $500 in the NeutralExistence.com cart system. Upon checkout, one of our customer service representatives will call and finalize your order. The initial $500 deposit can be used towards the freight shipping or the product costs
Shipping:
Orders are processed within 48 hours. Shipping rates are based on UPS-able shipment prices in the Continental US and abroad.
Some orders may be subject to freight shipping charges:
# Packages over 150 lbs (70 kg)
# Packages over 165 inches (419 cm) in length and girth combined
# Packages over 108 inches (270 cm) in length
If this is the case, a customer service representative will contact you, via phone and/or e-mail to finalize the shipping and request additional funds for freight shipping costs. The credit card on file shall be billed for additional freight shipping charges if customer cannot be contacted within 2 business days of the original purchase. Please contact us for more information.
Terms:
All orders are subject to credit approval. We do not ship COD. Visa, MasterCard, American Express and Electronic Check Payments are accepted. Money Orders are accepted and will be processed upon receipt.
Back Orders:
NeutralExistence.com strives to maintain an accurate availability count at all times. However, exceptions do occur. In such cases, a customer service representative will alert you, via phone and/or e-mail, to the delay. If the delay is unsatisfactory, you will be given the option to cancel cancel the specified product.
Returns:
No goods are to be returned to NeutralExistence.com without prior authorization covering specific items and quantities. Authorization applies only to unopened products. A minimum restocking charge of 20% of the value of the returned item(s) plus shipping will be assessed to all non-defective merchandise returned. Customers returning defective merchandise will receive credit for shipping charges they incur.
